Healthcare Payer

Willow Ridge Health Plan

"Coverage that closes gaps, not just claims."

Minneapolis, MN ·2.4M members across five states, 3,800 employees, Medicare Advantage + Commercial + Marketplace

The Story Hook

What's happening at Willow Ridge Health Plan?

Silver PPO 40-64 Women cohort has slid ten points on care-gap closure over the last quarter — sitting at ~40% closure against a population mean of ~65%. Enough to threaten HEDIS star rating in three states.

The People

Three protagonists.

Hero Persona

Dr. Marisol Aguirre

Chief Medical Officer

"The aggregate looks fine. The cohort is the story. And the cohort is going to cost us stars."

Protagonist

Andre Whitfield

Care Coordinator

"Just tell me who to call."

Analyst

Denicia Okafor

Care-Gap Analyst

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Pick this one

Ready to build?

In Beat 2 of the workshop, you'll pick Willow Ridge Health Plan as your storyline. Claude Code has already read the semantic model, knows the personas, and understands the signal in the data. You describe the dashboard you want in plain English. It builds.

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