The Story Hook
What's happening at Statewide Family Services Bureau?
Metro Region 1 runs SLA compliance under 4% while every other jurisdiction sits at 54-59% (-2.99σ). The concentration is on SNAP and Medicaid enrollment programs where waitlists have grown.
The People
Three protagonists.
Hero Persona
Camilla Odongkara-Zolotukhin
Deputy Director, HHS
"One region. Two programs. That's the answer for Thursday — not an agency-wide apology."
Protagonist
Kalifa Nyathi-Weatherspoon
Program Manager, Metro Region 1
"Give me the triage plan I can execute Monday."
Analyst
Devlin Ochoa-Ranganathan
Ops Analytics Analyst
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Pick this one
Ready to build?
In Beat 2 of the workshop, you'll pick Statewide Family Services Bureau as your storyline. Claude Code has already read the semantic model, knows the personas, and understands the signal in the data. You describe the dashboard you want in plain English. It builds.