Utilities · Grid Ops

Beacon West Utility

"Reliability, measured in customer-minutes."

Oakland, CA ·5.2M customer meters, 22,000 employees, west-coast IOU (electric + gas)

The Story Hook

What's happening at Beacon West Utility?

Bay Area North territory runs SAIDI at ~32,000 customer-minutes against a network mean of ~9,000 (+3.11σ), concentrated on equipment-failure outages at four specific substations.

The People

Three protagonists.

Hero Persona

Malia Vasudevan-Ostrowski

VP Grid Operations

"Not west-coast-wide. Bay Area North. Four substations. That is the walk."

Protagonist

Sepideh Marchesi-Nakamura

Bay Area North Ops Lead

"Give me the hardening-investment plan I can put in front of the commissioner's staff."

Analyst

Adebayo Chattopadhyay-Weatherford

Reliability Analytics Analyst

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Pick this one

Ready to build?

In Beat 2 of the workshop, you'll pick Beacon West Utility as your storyline. Claude Code has already read the semantic model, knows the personas, and understands the signal in the data. You describe the dashboard you want in plain English. It builds.

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